We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.
Refunds
We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:
The product is flawed.
The product you received differs from the product originally represented on our site.
Please email us at contact@heyzstore.com with a photo of the product you received and detailed shots you wish to include. We will use this information to find a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests, please email us at contact@heyzstore.com. Our customer service team will review your claim. We will provide you with a return address if your claim is approved. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns or returns of washed, worn, or damaged items will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds
If you haven’t received a refund, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, don’t hesitate to contact us at contact@heyzstore.com.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@heyzstore.com. Our customer service team will review your claim. We will provide you with a return address if your claim is approved.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
We will provide you with a return address if your claim is approved. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
